Archive for the ‘Human Resource & Recruitments’ Category

Protecting Whistle-blower’s

Tuesday, September 7th, 2010

Whistle-blower is a person who voluntarily comes ahead and raises his/her voice against the mal-practice, ill-legal activities, violation of government rules, laws, frauds, unethical activities or any wrongdoing in an organization.
Internal whistle blowers
Most whistle blowers are internal whistle blowers, who report misconduct on a fellow employee or superior within their company. One of the most interesting questions with respect to internal whistle blowers is why and under what circumstances people will either act on the spot to stop illegal and otherwise unacceptable behavior or report it. There is some reason to believe that people are more likely to take action with respect to unacceptable behavior, within an organization, if there are complaint systems that offer not just options dictated by the planning and control organization, but a choice of options for individuals, including an option that offers near absolute confidentiality.
External whistle-blowers
External whistle-blowers, however, report misconduct on outside persons or entities. In these cases, depending on the information’s severity and nature, whistle-blowers may report the misconduct to lawyers, the media, law enforcement or watchdog agencies, or other local, state, or federal agencies. In some cases, external whistle blowing is encouraged by offering monetary reward.[
It is not so easy to expose Fraud, wrongdoing or malpractices; potential whistle-blower should feel comfortable and protected if they are making such disclosures of any such ill-legal activities

Protection for whistleblowers came into picture when National Highways Authority of India (NHAI) engineer Satendra Dubey was killed after he wrote a letter to the office of then PM A B Vajpayee detailing corruption in the construction of highways.

In the letter, he had asked specifically that his identity be kept secret. Instead, the letter was forwarded to various concerned departments without masking Dubey’s identity. Dubey’s murder led to a public outcry at the failure to protect him. As a result, in April 2004, the Supreme Court pressed the government into issuing an office order, the Public Interest Disclosures and Protection of Informers Resolution, 2004 designating Central Vigilance Commission (CVC) as the nodal agency to handle complaints on corruption.

Earlier similar incident happened with Vijay Bahadur Singh, a Superintendent of Customs in Mumbai sent an email dated 28th February 2003 to the APJ Abdul Kalam President of India when he observed that manipulation is being committed by senior officers of Finance Ministry and Senior Counsel to protect an economic offender from detention in matter pending in Delhi High Court.

The email was forwarded down the line resulting in issuance of memorandum to him by Commissioner of Customs (Exports), Mumbai. His brother was killed in a road accident on 06th April, 2003 after he submitted reply of the memorandum. Mr. P. Chidambaram, present Home Minister of India, defended the economic offender in Supreme Court of India in SLP No. 1615/2003. Singh was conferred Navleen Kumar Award in 2004 by PCGT for working towards a corruption free society.

He had worked in Vigilance Directorate of Customs & Central Excise. He has since been victimized by senior officers of Customs and two charge sheets have been issued to him so far. He has opted voluntary retirement from service to expose corrupts in the department which has been accepted on 09th August 2010.

Companies can keep a tab on such things happening within the organization by following ways;

Giving him/her total identity anonymity.

Setting up strong internal controls

Having a regular and surprise audits by external agency.

Creating a comfortable work environment where staff/employees can approach the boss without reservation with an open door policy.

Having an anonymous hot line system.

By segregating and rotating responsibilities duties to different people / groups rather delegating to same person / group.

Even HRD should create awareness about the Whistle Blower protection laws, policy, committees, forums, etc. to safeguard such employees.

Several countries have already put in place laws to protect whistle blowers or are in the process of doing so. However, the level of protection and the way in which the law operates differs from country to country. For instance, the US was one of the earliest to have the Whistle blower Protection Act of 1989, while the UK has the Public Interest Disclosure Act of 1998, and Norway has a similar law in place since January 2007.

Recently Cabinet has also approved the Bill for the protection of Whistle-blower’s on 10th August 2010. The bill has provisions to prevent victimization or disciplinary action against those who expose corruption in government.
Even SEBI may make whistle blower mechanism mandatory for companies; http://economictimes.indiatimes.com/articleshow/6302201.cms

At least to some extent we can stop malpractices and corruption with help of whistle-blowers but looking at the past incidents employees don’t feel safe and secure hence there should be open and transparent culture which allows employees to raise concern over wrongdoing in the organization which can help in reducing the possibility of such frauds

Happy Employees Make Prospering Companies

Tuesday, June 1st, 2010

“You can employ men and hire hands to work for you, but you must win their hearts to have them work with you.” Tiorio

Employers have understood that the organization is known for its people. It’s the responsibility of every organization to care and keep employees happy.

Helping employees balance work and life has been a hot topic for years. Overlooking this need can cost business owners productivity, increased turnover, morale and–according to the Mayo Clinic–even contribute to poor employee health.

Many Companies undertake number of activities to boast employees morale and also take considers others factors related to its employees

Let Family members know your job profile:

Let family members know what kind of job you are doing . Kind of responsibilities you are handling. This will increase their knowledge as well as will know type of job you are doing.
Spiritual programs at work:
We have many organizations undertaking spiritual programmes like meditations , ART of Living courses , yoga , etc . This helps in spiritual bell being as well as helps to combat mental and emotional pressures created due to various reasons.

Medical assistance for employees and families:

This will again help to keep employee under medically fit. And will provide necessary treatment if required to employees as well as to their family members.

Social Association:

Organizations should encourage its employee to work for social cause.
Like we have Akansha , CRY , other such NGOs where employees can act as a volunteer. Organizations should make such provisions for the employees so that they can spend some time with these associations

Seminars & Training Programs:

Organizations should send its representatives to various seminars conducted by top professional Experts in the relevant areas . It helps them to keep updated with the current happening and again it helps to boast its employees morale.
Training programmes like Seven Habits of Highly effective people , and other management related training that will enhance outlook of employees

Technical Trainings :

Technical training related to work should be provided to keep employees updated and help to survive competition and thereby increase productivity by adding values
e.g. software training to an accountant that would increase accounting speed.

Support Technology:

Advanced technology should be encouraged that would save employees time( depending upon work force).
Remember it should save their time not increase their work load and thereby act as a burden to them. And proper training should be also given.
This will again help to increase the productivity and give fast results.

Awards, Certificates & recognition:

There should be proper awards , certificates and other such benefits given to the deserving employees. It would help to encourage healthy competition among the employees and also increase morale.

Neuro linguistic programming – A Approach to your development

Friday, April 30th, 2010

Introduction

Neuro linguistic programming is an approach that brings personal development in any individual by interpreting and translating the human perception, experience, beliefs and language. It was developed in early 1970s with the active involvement of Gregory Bateson.

The basic principle of neuro linguistic programming is that success can be achieved by increasing the positive habits and reducing the negative ones. These positive habits either can belong to the same individual, or can be a model of habits of highly successful people. The initial study of interpreting success patterns and behaviors was done on exceptional psychotherapists who were had attained the zenith of success in their field.

Neuro-linguistic Programming states that our perception of an experience depends not only on the external stimuli, but also on what our senses capture and our mind interprets employing our preset notions, beliefs, assumptions and value system. Thus, our response to the external stimuli or experience is dependent on this perceived image of the world, using the emotions, feelings and thoughts we go through during that event.

Neuro-linguistic Programming states that when we put an experience into words, the words are key indicators of the underlying thoughts and feelings that we experienced during that event. Therefore, by listening, questioning and understanding the language and choice of words used by an individual, we can create a highly structured model of his behavior and response. This model can then be analyzed to eliminate any problems faced by the individual. We can also model the positive or successful aspects of our behavior or those of another person, and reproduce that model and apply on our negative aspects in order to change or improve them.

A successful person exhibits a certain behavior, beliefs and line of thought. If we can model these inherent attributes of the success, and apply them in our day-to-day lives, any common individual can also reach their highest potential and zenith of success.

NLP Persuasion Patterns and Benefits

Neuro-linguistic Programming includes a few excellent techniques for persuasion using certain patterns in the language such as anchoring, metaphor, therapeutic trance, explicit verbal language and reframing. Neuro-linguistic persuasion techniques can be used for business such as for increasing profits, sales, etc by using manipulative techniques. Persuasion methods described in Neuro-linguistic courses can also be used for therapeutic purposes to heal a patient from mental disorders, phobias or manias, or to bring about a positive change in his attitude and behavior.

Our communication methods can sometimes be mindless, in the sense that we might not always choose the right set of words. We might sometimes choose to use a generalized statement, which on its own cannot be true. For example when we say, “You always make mistakes”, such a statement cannot be true.

In fact, it shows a complete lack of sensibility on our part, by stating something so far away from the truth. No person can always make mistakes, there will always be something he does right, say breathing, sleeping, eating, walking etc. Therefore using such ineffective language for communication creates a bad impression the recipient.

As a human being, it is impossible for us not to have any influence on another human being. This influence can be positive or negative, and spread over varied degrees. Our language and choice of words can be used either to persuade an individual, or to manipulate him for personal gain.

Even when we are not communicating through language, we are communication via our body language and vibes. This covert or open form of communication has formed the basis for all our interactions, and we can make a difference or hurt someone with this inherent characteristic.

Nature of Communication within NLP

Any communication can be described as a set of frames, each dependent on the previous frames or responses. When you make a statement, the recipient will respond in a certain way.

The choice of words of your next statement will then be decided by considering this response. For example, if you present an idea, the recipient can either accept the idea or disagree to it at different degrees. You will need to construct your next statement by analyzing this response, and choosing words so as to completely persuade the recipient.

Over the course of the conversation, your aim is to express the intention and benefits of the idea to the recipient, however preposterous it may sound at first, or no matter how antagonistic the recipient is in the beginning. It is important that you always maintain a level of respect, and dignity in your choice of words, so as not to offend the recipient. In case you come across as too aggressive, or too pushy, the recipient will most likely run away from you.

To efficiently use the persuasive patterns of language described in Neuro-linguistic courses, the speaker must understand the finer aspects of communication, its constituents and the function of the patterns in the whole process. A persuasion pattern essentially comprises of three parts, a frame, a response and a reframe. Once a frame is delivered by the speaker, using words to rightfully describe his thoughts, the recipient will return a related response. The response will be the key to formulating the reframe statement. It is important to lead the conversation for some time, and let the recipient lead the remaining times. Only then can a mutually beneficial, engrossing and persuasive conversation be held.

The method of Neuro-linguistic persuasion and influence is not a one-way process, it is happening in both ways. While you are trying to influence a recipient, the recipient is also trying to persuade you. Therefore, it is essential to observe these patterns in an intuitive manner so that you can deliver a better response.

A single statement used in different situations can have different meanings. The meaning of the statement also depends on other aspects such as body language, tone, facial expressions and speech delivery. The patterns used during persuasion can be based on different Neuro-linguistic Programming models such as Milton model, Meta model etc and used to express ideas and thoughts or shift between subjects under the same core idea.

There are several ethical concerns related to the use of Neuro-linguistic Programming for persuasion. Some groups proclaim that the methods taught in Neuro-linguistic courses are baseless, ineffective and only used to make profits by alluring the clients with big words but are devoid of any substantial results.

* the content and write up on the NLP is taken from www.exforsys.com

Introduction – Human Resource & Recruitment

Tuesday, December 29th, 2009

Hi All,

This catagory of blog is to have various latest events in the HR field , You can put your views , news , tips or anything related to HR & Recruitment